Saturday, August 23, 2014

Review - Would Meyer honour a 10 year guarantee?

About 6 years ago I invested in some Meyer pans from Debenhams. They cost more than I usually paid for pans but they looked and felt gorgeous and came with a 10 year guarantee. I have loved using them ever since.

Six years on and 3 of the 4 pans are still good as new. I am a daily scratch cooker - no microwave in my kitchen - so they do get used lots and lots.



But sadly the forth pan is missing. Posted to Meyer under the guarantee as the handle had become very wobbly and water was starting to escape through the holes where the handle rivets were.

I had dug out the receipt and guarantee and read it. Seeing something about manufacturing fault versus normal wear and tear made me nervous. Would they say the handle coming loose was the latter so hard luck? Hubby popped the pan in a box and sent it off for me. These days it is so common to be fobbed off or ignored by companies when things go wrong that I didn't really expect much. I wouldn't have been surprised to never hear of my beloved but injured pan again.

But, lo and behold, a few days later this arrived:





With an accompanying letter apologising that the design has changed slightly (it looks to me as though they have improved the way the handle is fastened on - so clearly a company that learns lessons as well as giving excellent service) and for my inconvenience.

My new pan is lovely. My other pans are still brilliant. I am one very happy and impressed customer.

So well done Meyer!






12 comments:

  1. Ooh that's fantastic! And your pans look like they've hardly been used. I wish mine were that good haha. It's so good when a company offer great customer service isn't it? :D

    Louise x

    Confessions of a Secret Shopper

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    1. Believe me they get loads of use, and I'm not precious with them, but they have been a really good buy and yes I'm delighted with the service we got.

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  2. Love companies that look after their customers! A good pan set is vital think, we invested in one a few years ago and I love them x

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    1. Wish I had done so sooner - make cooking so much more of a pleasure when you have decent kit.

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  3. Its always nice to read about good experiences as often then not people only write about complaints.Well done Meyer.

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  4. Nice to know about such experiences..specially when we invest so much in buying the stuff.

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  5. This really speaks for customer service. I hope Le Creuset will offer the same customer service should I ever need to replace one of my pans.

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    1. I hope so too. Thank you for reading.x

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